Privacy Policy

Terms & Conditions and Privacy Policy


Please read the following Terms and Conditions of Use carefully before using or obtaining any products, services, materials, or information on this official website of The LimeTree Hotel ("website"). By accessing this website and by placing a room reservation with The LimeTree Hotel, you agree to accept, without limitation or qualification, all of these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use, please exit this website immediately.

Losses & Liabilities
Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, The LimeTree Hotel will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of our Services or stay at the relevant the hotel. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our WiFi, our Website or any content on it, whether express or implied. The LimeTree Hotel will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, any of our Services;
- or use of or reliance on any content displayed on our Website.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your equipment, computer programs, data or other proprietary material due to your use of our Services or to your downloading of any content on our website, or on any website linked to it. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any service by us to you.

When staying at The LimeTree Hotel, you may choose to participate in any tour or programme or activity organised ("Programmes") by our agents and/or partners. Please note that such Programmes may have inherent risks to health and safety and by agreeing to participate in any such Programme, you agree to accept such risk and release The LimeTree Hotel from any associated liabilities or eventualities arising, relating or in connection to the Programme booked during your stay at The LimeTree Hotel or through the Website.

The LimeTree Hotel will not be responsible for any loss or damage of property left in Guest's room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.

To the extent permitted by law, The LimeTree Hotel do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations, pandemic or changes in itinerary or schedule (collectively, "Force Majeure").

Code of Conduct
Guests shall acquaint themselves with the fire safety procedures and comply immediately with fire or other safety drills, alarms and instructions. Guests shall behave appropriately and with discretion at all times, respectful of the Hotel environment and staff, as well as of other guests and to comply with The LimeTree Hotel's rules and regulations, hotel policies and procedures and/or requests with regard to conduct and respect for the property of The LimeTree Hotel, its employees and Guests and their health and safety. The LimeTree Hotel reserves the right to require a Guest to leave if he/she is causing a disturbance, annoying other Guests or The LimeTree Hotel employees or is behaving in an unacceptable manner including causing damage to property. The police may be called-in by the management to remove such persons from the premises. In such cases all payments shall be forfeited and outstanding bookings cancelled.

Cancellation Policy
Due to the Covid-19 pandemic, we have updated our reservation and cancellation policies to provide more flexibility for all of our guests as follows:
- No cancellation fees will be imposed for any cancellations made less than 24 hours prior to the arrival date except for reservations made during Flash Sales campaigns, Special Promotions/Offers and reservations through third party agents where any cancellation shall be in accordance with the terms and conditions stated in the respective Rate Plan/Room Packages/Room Offers.
- Cancellation policy will be provided during and upon confirmation of your reservation.
- Any cancellation of your reservation made through this website shall comply with the applicable cancellation policy and it applies to all reservations.

Arrival Date
The Arrival Date is the day you will check-in. The check-in time is 1400 hours/2pm. If possible, please include your flight details and arrival information. This helps us to prepare for your arrival.

Departure Date
The Departure Date is the day you will check-out. The check-out time is 1200 hours/12pm. Late check-outs up to 1800 hours/6pm will be subjected to a surcharge of 50% of the Best Available Rate. For any check-outs after 1800 hours/6pm, the full room charge will be imposed.

Individuals 11 years of age and below are considered children.

Malaysia Tourism Tax and Sales and Services Tax
In accordance with the Short Term Economic Recovery Plan announced by the Government of Malaysia on June 5, 2020, the following shall be applicable:
- All guests at The LimeTree Hotel will be exempted from paying the 6 % Sales and Services Tax (for rooms only) until June 5, 2021.
- Foreign tourists and non-resident guests who were previously required to pay a Tourism Tax of RM10.00 (per room per night) in compliance with the Tourism Tax Act 2017, will now be exempted from paying the same at The LimeTree Hotel until June 5, 2021. Malaysian citizens and permanent residents (with MyPR cards) are exempted from the payment.

What Can I Do If I Have any Questions or Concerns?
Your personal data will be managed by our team who will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to access such data and to require a correction to any data, which is incorrect. Contact our team members here for assistance.

The LimeTree Hotel Sdn Bhd's Legal Notice
The contents of this website is prepared and/or authorized by The LimeTree Hotel Sdn Bhd and access to and use of these sites are subject to the applicable terms and conditions.

Copyright & Trademarks
Copyright The LimeTree Hotel 2020. All rights reserved. All copyright and other intellectual property rights in all texts, images, sounds, software and other materials on this site are owned by The LimeTree Hotel or included with the permission of the relevant owners. You are welcome to browse this site and to reproduce extracts from it for your information and for non-commercial and personal purposes only. The materials on this site may not be modified or incorporated into any other works, publications, or sites without the prior written agreement of The LimeTree Hotel Sdn Bhd. All trademarks displayed on this site are owned by The LimeTree Hotel Sdn Bhd.

The information and materials contained in this site are for general references only. The LimeTree Hotel disclaim any warranty or representation of any kind, express or implied, as to any matter whatsoever relating to this site or any Linked Sites. To the fullest extent allowed by law, The LimeTree Hotel shall accept no responsibility or liability in respect of any loss or damages howsoever arising herein. The use of or visit this site does not constitute an offer of goods and services by The LimeTree Hotel. The goods and services may only be available in certain countries and any offer to purchase goods or to retain services from The LimeTree Hotels are subject to acceptance by The LimeTree Hotel and in accordance with specific terms and conditions on which they are offered.

Linked Sites
The linking of third party websites to this site does not indicate any association with or endorsement by The LimeTree Hotel. We do not review or monitor any websites linked to the The LimeTree Hotel and do not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third-party websites. Your linking to such websites is at your own risk. In addition, you agree not to link your website or any other third party websites to the The LimeTree Hotel website without our express prior written consent.

Communications Policy
Other than personal information, The LimeTree Hotel shall be free to reproduce, use, disclose and distribute your communications to us onto third parties and to use any ideas, concepts, know-how or techniques contained in those communications for any purpose whatsoever. Communications include but are not limited to feedbacks, questions, comments, suggestions, and the like.


The LimeTree Hotel is dedicated to respecting your privacy and safeguarding your personal information. 

By sharing your personal data with the Hotel, you consent to use your data for purposes including but not limited to the following:
- To inform you of promotional activities to be carried out by the Hotel
- To respond to your requests
- To customise your user experience with the Hotel
- To determine your satisfaction with services provided by the Hotel
- To complete your purchase of services and products

Subject to the provisions of the Personal Data Protection Act and any other applicable law, you may at any time request that the Hotel:
- Provide you more information on or access to your personal data you have provided to the Hotel
- Correct any error or omission in the personal data that you have provided to the Hotel 
We may use "cookies", where a small data file is sent to your browser to store and track information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites. While this cookie can tell us when you enter our sites and which pages you visit, it cannot read data off your hard disk.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may withdraw your consent for the collection, use or disclosure of your personal data by the Hotel at any time with reasonable notice.

If you have any questions or concerns about this privacy policy, please contact us.